Privacy Policy

SOVA SAS (“we,” “our,” or “us”) is committed to safeguarding the privacy of visitors to our website, https://sova-care.co.uk, and ensuring the protection of your personal data. This Privacy Policy outlines how your personal data is collected, used, and protected in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

 

Controller


SOVA SAS, registered at 1963 Route de Fresquiennes, 76690 Sierville, France, is the data controller responsible for the processing of your personal data. For inquiries, please contact Eva Lecoq at hello@sova-care.co.uk.

 

 

1. Information We Collect

We may collect and process the following types of personal data:

  • Identity Data: Includes your first name, last name, username, and similar identifiers.

  • Contact Data: Includes your email address and telephone number.

  • Transaction Data: Includes information about payments made to and from you.

  • Technical Data: Includes IP address, browser type, and analytics data collected through cookies (e.g., Google Analytics, Facebook Pixel).

  • Marketing and Communication Data: Includes your preferences regarding receiving marketing materials from us.

 

2. How Your Data is Collected

We obtain personal data through various means, including:

  • Direct Interactions: When you fill out forms on our website, subscribe to our newsletter, or contact us directly.

  • Automated Technologies: Data collected automatically via cookies and similar technologies during your interactions with our website.

  • Third-party Analytics Tools: Such as Google Analytics and Facebook Pixel.

 

3. Use of Personal Data

We process your personal data for the following purposes:

  • To fulfill orders and process payments via Shopify Payments, PayPal, and Apple Pay.

  • To send you newsletters and marketing materials, where consent has been given.

  • To improve our website’s functionality and user experience.

  • To comply with legal and regulatory obligations.

 

 

4. Legal Basis for Processing

We process your data under the following legal bases:

  • Consent: For marketing communications and analytics cookies.

  • Contractual Necessity: To fulfill purchases and provide related services.

  • Legal Obligations: To comply with regulatory requirements.

 

5. Retention of Data

Your personal data is retained only as long as necessary to achieve the purposes outlined in this Privacy Policy. Retention periods include:

  • Transaction data: Retained for six months to comply with legal obligations.

  • Marketing data: Retained until you opt out of receiving communications.

 

6. Sharing of Data

Your personal data is not sold or shared with third parties for commercial purposes. However, we may share your data with:

  • Service Providers: Such as Klaviyo, for managing email communications.

  • Technical Support Providers: To maintain and improve our website.

7. Cookies and Tracking Technologies

Cookies are used on our website to enhance functionality and analyze usage. Key tools include:

  • Google Analytics: For understanding website performance and visitor behavior.

  • Facebook Pixel: For personalized advertising.

You can control or disable cookies through your browser settings.

 

8. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.

  • Correction: Request corrections to any inaccuracies.

  • Erasure: Request the deletion of your personal data, subject to legal obligations.

  • Objection: Object to the processing of your data for marketing purposes.

To exercise these rights, please contact us at https://sova-care.co.uk/pages/contact.

9. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. Data is securely stored on our servers with restricted access.

10. International Data Transfers

As SOVA operates internationally, your data may be transferred to and processed in France. All data transfers comply with GDPR requirements to ensure adequate protection of your personal data.

 

11. Updates to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or legal obligations. The latest version will always be available on our website.

 

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Eva Lecoq
Email: hello@sova-care.co.uk
Address: 1963 Route de Fresquiennes, 76690 Sierville, France